FAQs

FAQs
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Do you accept return and exchanges?

We accept returns and exchanges until 7 days after purchase. The items must be returned in perfect condition. The Freight will have to be covered at the clients expense. 

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If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Her Own Fit does not add taxes, VAT, duty, or any other hidden charges. 

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What countries do you ship to?

We deliver to almost every country. If you cannot find your home country in the drop down menu at checkout, please contact customer service and we will try to find a solution for you. 

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How long does delivery take?

Orders normally take between 1-2 weeks to arrive to USA and Canada, and 3-16 weeks for the rest of the world. Do bear in mind that processing time takes 1-4 days, and must be added to the shipping times to get the total time taken to receive your order.


Invalid address and return to sender.
Providing a valid address is very important to avoid delays and extra fees.
Entering a valid address is solely the buyer responsibility. 
Street Affaires will not be held responsible for any packages returned by foreign postal service for any of the Following reason:  "INVALID ADDRESS","REFUSAL","UNCLAIMED", "NOT CALLED FOR" "INCOMPLETE ADDRESS", "UNKNOWN" "GONE AWAY", "NO SUCH ADDRESS" "WRONG ADDRESS" "PO BOX CLOSED" "REFUSED"... 
We do not enter addresses so we cannot make any entry mistake, it is all automated with the address you entered on checkout.
The buyer is fully responsible for any reshipping fees or will be charge 75% restocking fees on refund, minus the Freight that was paid by Street Affaires to ship the first time.

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Can I change/cancel an order?

Once an order has been placed, we are unable to cancel it. If you have any issues after placing your order, please contact us immediately at info@herownfit.com

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What is the cost of shipping?

We offer Shipping WORLDWIDE and price will vary depending on where you are located. Although, we have free shipping on all orders over 120$ or more.

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